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Quality Management System Certifications (QMS)

ISO9001:2015 Standard

Standards and scales are essential for evaluating and comparing the performance of businesses and institutions. In addition, they assist in coordinating and directing an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency. ISO 9001 is one of the international standards for quality improvement and meeting customer needs consistently.

The importance of ISO Certification

ISO 9001 is an international standard that provides organizations with guidelines for managing customer satisfaction and systematically addressing complaints. The standard is based on eight quality management principles: customer orientation, process approach, system approach, leadership, employee participation, evidence-based decision-making, and mutually beneficial supplier relations.

Obtaining the ISO 9001:2015 Standard by Darolekram

On the eve of the flourishing season, Darolekram Institute, recognizing the significance of this issue and being on the path of organizational structure by implementing the system of suggestions and organizational processes, was successful in obtaining the ISO 9001:2015 certification and is one of the few organizations in this field of activity to enjoy this advantage.

ISO10002:2014 Standard

(Quality management system - Handling Customer Complaints)

The ISO10002 standard is a guide for how organizations should handle customer complaints regarding their products or services. The main objective of the ISO 10002 standard is to provide customer satisfaction by resolving customer complaints and creating new satisfaction, minimizing customer dissatisfaction, and identifying and investigating the company’s structural and process weaknesses.


Advantages of implementing the ISO10002 standard

One of the greatest accomplishments of ISO 10002 implementation is the identification of nonconformities that are invisible to the organization but visible to the customer. ISO 10002, as a powerful quality control organization, identifies and informs organizations of existing nonconformities when customer complaints and criticisms remain hidden.


Obtaining the ISO10002:2014 Standard by Darolekram