Quality Management System Certifications (QMS)
ISO9001:2015 Standard
Standards and scales are essential for evaluating and comparing the performance of businesses and institutions. In addition, they assist in coordinating and directing an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency. ISO 9001 is one of the international standards for quality improvement and meeting customer needs consistently.
The importance of ISO Certification
- Increase customer satisfaction
- Improve the quality of processes
- Development of relationships in inter-organizational networks
- Error correction and prevention of their occurrence
- Increase system efficiency
- Satisfy customer requirements
- Reduce waste and save time and resources
- Gain international recognition
ISO 9001 is an international standard that provides organizations with guidelines for managing customer satisfaction and systematically addressing complaints. The standard is based on eight quality management principles: customer orientation, process approach, system approach, leadership, employee participation, evidence-based decision-making, and mutually beneficial supplier relations.
Obtaining the ISO 9001:2015 Standard by Darolekram
On the eve of the flourishing season, Darolekram Institute, recognizing the significance of this issue and being on the path of organizational structure by implementing the system of suggestions and organizational processes, was successful in obtaining the ISO 9001:2015 certification and is one of the few organizations in this field of activity to enjoy this advantage.
ISO10002:2014 Standard
(Quality management system - Handling Customer Complaints)
The ISO10002 standard is a guide for how organizations should handle customer complaints regarding their products or services. The main objective of the ISO 10002 standard is to provide customer satisfaction by resolving customer complaints and creating new satisfaction, minimizing customer dissatisfaction, and identifying and investigating the company’s structural and process weaknesses.
Advantages of implementing the ISO10002 standard
- Improving products, services and processes through customer feedback
- Identifying customer needs and expectations
- Establishing a systematic process for complaint handling
- Developing a tracking system for complaints from the time they are received until they are fully resolved
- Acquiring market share by valuing customers and fostering an environment that encourages feedback
One of the greatest accomplishments of ISO 10002 implementation is the identification of nonconformities that are invisible to the organization but visible to the customer. ISO 10002, as a powerful quality control organization, identifies and informs organizations of existing nonconformities when customer complaints and criticisms remain hidden.
Obtaining the ISO10002:2014 Standard by Darolekram
Darolekram has obtained the ISO 10002:2014 certification by pursuing organizational structure and implementing a system of recommendations and organizational processes.
ISO10004:2012 Standard
(Quality management system - Customer Satisfaction Measurement)
The ISO 10004 standard (Customer Satisfaction Measurement) is determined by analyzing customer needs and expectations. Measuring customer satisfaction is one of the most common methods for meeting customer expectations and assessing the level of meeting their demand. Measuring customer Satisfaction (ISO 10004) can also be used to assess the organization’s overall performance.
ISO10004 is a Standard that States the Requirements of a Customer Satisfaction Measurement Management System.
- Improving products, services and processes through customer feedback
- Identifying customer needs and expectations
- Establishing a systematic process for complaint handling
- Developing a tracking system for complaints from the time they are received until they are fully resolved
- Acquiring market share by valuing customers and fostering an environment that encourages feedback
A major accomplishment of implementing ISO 10004 is identifying and communicating nonconformities that may have remained hidden from the organization’s perspective but were perceived by customers. ISO 10004 identifies and communicates existing nonconformities like a robust quality control system.
ISO10004:2012 Standard
(Quality management system - Customer Satisfaction Measurement)
The ISO 10004 standard (Customer Satisfaction Measurement) is determined by analyzing customer needs and expectations. Measuring customer satisfaction is one of the most common methods for meeting customer expectations and assessing the level of meeting their demand. Measuring customer Satisfaction (ISO 10004) can also be used to assess the organization’s overall performance.
Obtaining the ISO 9001:2015 Standard by Darolekram
On the eve of the flourishing season, Darolekram Institute, recognizing the significance of this issue and being on the path of organizational structure by implementing the system of suggestions and organizational processes, was successful in obtaining the ISO 9001:2015 certification and is one of the few organizations in this field of activity to enjoy this advantage.
Receiving the international NGO SGS Benchmarking Standard
“NGO Benchmarking SGS” is an assessment and performance comparison process for non-profit organizations conducted by the company SGS.
- Evaluation and improvement of the performance of non-profit organizations
- Management and development of non-profit organizations’ strategy
- Evaluation of social performance
- Evaluation of financial performance
Implementing these methods enables non-profit organizations to evaluate their strengths and weaknesses and compare their performance to that of similar organizations.
Obtaining the NGO SGS Benchmarking Standard by Darolekram
Darolekram received the NGO Benchmarking SGS certification with a score of 72.6 after passing SGS audits.
